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Return & Refund Policy

Thanks for shopping at hanamedicshop dot com 
If you are not entirely satisfied with your purchase, we’re here to help.


You can apply for a return with the following reasons:

  • I did not receive the product(s) (e.g. missing item, parcel lost in transit)
  • I received incomplete product(s) (e.g. incomplete sets, incomplete parts)
  • I received the wrong product(s) (e.g. wrong size, wrong colour, different product)
  • I received product(s) with physical damage (e.g. dented, broken, scratched)
  • I received faulty product(s) (e.g. malfunctioned, cannot be used)
  • I received counterfeit product(s) 

You have [7] calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.


Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.


Gdex Express will attempt delivery to the delivery address stated in the shipping label. If the buyer is uncontactable, Gdex Express will attempt to deliver the parcel to the buyer a few more times. If for whatever reasons, Gdex Express has attempted three deliveries and still failed, Gdex Express will proceed to return the parcel to BabyBeauty Store. 

You can track your delivery status in your on Gdex Express tracking site 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please note that before send it to us, please send an e-mail to notify us your shipping particular or call at 012-304 5432

Please package your return in the original box and sent to:

Hana Medic Sdn Bhd
No.3, Jalan Nilam 3/1, Kawasan Perindustrian Nilai Utama, 71800 Nilai, Negeri Sembilan.

Contact Us
If you have any questions on how to return your item to us, contact us [email protected]

*Update: 12 Sep 2020